Vertu Ford Wigan At Vertu Ford Wigan, we have an exciting opportunity for a Senior Service Advisor to join our team where our colleagues recently rated us 100% “Great Place to Work” in our latest colleague engagement survey. So, if you want to grow your career where people and customers come first, and you're passionate about delivering outstanding customer service we’d love to hear from you. We are offering a £35,000 basic salary plus company benefits. What you’ll do Be the key link between our customers and the workshop. Keep customers informed, explain work clearly, and offer products or services that add value and safety. Follow up to make sure customers are happy with the work completed. Help us keep our customer satisfaction levels outstanding. What you’ll bring Previous experience as a Service Advisor in the motor industry; this is essential for your to be considered. Confident, kind, and clear communication—spoken and written. Ability to plan your day and stay organised when it’s busy. A focus on doing the right thing for customers and colleagues. Why join us We are proud to be a stable, financially secure Motor Retailer that invests more in our colleagues’ personal development than any other. If you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression, and a range of benefits you would expect from an employer of choice, which includes: 25 days’ holiday, rising with length of service plus bank holidays Access to our online rewards platform with cashback and discounts at many retailers Preferential service rates Colleague purchase scheme Share Incentive Scheme Pension Enhanced maternity and paternity leave What happens next Apply today to join our team at Vertu Ford Wigan and take the next step in your automotive career as our next Senior Service Advisor! If your application is successful, we’ll complete standard pre‑employment checks (for example, confirming recent employment, address, and credit history). For this role, we may also carry out a criminal record check. LI-MD1