Role - Customer Service Advisor (Banking) - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap)
Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily)
Salary/Pay - £12£14 per hour ( subject to experience, 7.Shift work, rota will be given 6-8 weeks in advance. Hours will vary as per rota 8am8pm. Some weekend work rota'd in, every few weekends.
The Cobalt Business Park site is easily accessible with bus and train links.
Our client partner with a Major UK High Street Bank as well as a Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries.
Customer Service Experience (Largely inbound calls)
Experience resolving customer complaints would be beneficial
Data entry & use of CRM Systems / Call logging systems
Any experience within the financial/banking sector is well received but not essential
Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach