Overview
Data Programme Manager
Location: Hybrid (2-3 days travel to their offices in Hemel Hempstead)
Contract: Outside IR35
Day rate: Up to £700 per day
Duration: Initial 6 months but will most likely extend
Start date: ASAP
Key words: Data project management, hospitality
Our Client requires an experienced Data Programme Manager to lead a multi disciplinary data delivery function comprising predominantly on shore contractors and an off shore engineering team. This role will oversee the planning, execution, and delivery of project work, small enhancements, and live service incidents within the data organisation. The ideal candidate will be proactive, comfortable operating in ambiguity, and able to engage confidently across a wide range of business stakeholders including Commercial, CRM/Guest/Loyalty, Operations, and Contact Centre teams.
Responsibilities
* Programme Leadership & Delivery
o Lead end to end delivery for data projects, enhancements, and live incident/defect management.
o Own the planning, prioritisation, and alignment of cross functional workstreams across on shore and off shore teams.
o Ensure delivery outcomes meet quality, timeline, and business value expectations.
o Drive clarity in work definition actively identify and resolve ambiguity in requirements.
* Team & Stakeholder Management
o Manage day to day activities of an on shore and an off shore teams.
o Build strong relationships with business stakeholders across Commercial, Guest/CRM/Loyalty, Hotel Operations, and Contact Centre.
o Act as a key liaison between business functions and the engineering teams, ensuring alignment of expectations and priorities.
o Provide guidance, unblock issues, and ensure teams remain focused on the right outcomes.
* Governance, Planning & Reporting
o Produce weekly status updates for the Head of Data and CTO, covering progress, risks, dependencies, and upcoming milestones.
o Develop and maintain workload plans, resource allocations, and delivery roadmaps.
o Ensure effective demand intake processes and support prioritisation conversations with the business.
o Track capacity, optimise resource utilisation, and highlight shortages or risks proactively.
* Quality, Risk & Issue Management
o Oversee live incidents, defects, and enhancements, ensuring timely triage, prioritisation, and resolution.
o Identify delivery risks early, communicate them clearly, and drive mitigation actions.
o Ensure robust change control processes are followed across programmes of work.
Qualifications & Experience
* Proven experience as a Programme Manager or Senior Project Manager within data, analytics, or technology environments.
* Strong track record managing hybrid delivery teams (on shore & off shore).
* Experience working with both project work and operational/live service pipelines.
* Excellent communication skills, with the ability to simplify complexity and challenge stakeholders constructively.
* Demonstrated capability in roadmap planning, resource management, and delivery governance.
* Ability to thrive in fast moving environments with loosely defined or evolving requirements.
* Solid understanding of data engineering concepts and delivery patterns (preferred but not essential).
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