Job Title: NOC Technician (Previous Relevant Experience Required)
Client: Telent
Location: Reading, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Description:
Join our Engineering Team at Telent, where you'll be empowered to innovate and develop solutions, working closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical work to build and maintain the nation's critical infrastructure, ensuring connectivity and protection 24/7.
The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in accordance with procedures and meeting contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming phone calls and emails, responding in line with KPIs.
* Create network incident tickets based on customer reports.
* Action Service Requests.
* Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
* Manage incident tickets, providing regular and comprehensive updates.
* Organise traffic management, coordinating with traffic management providers, regional control teams, and field resources.
* Liaise with customers to provide updates on network incidents.
* Coordinate with utility companies regarding power loss issues affecting the network.
Who you are:
You should have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Good communication skills and ability to liaise with people at all levels of seniority.
* A good understanding of Microsoft Office packages.
What we offer:
A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop, learn new skills, and make an impact. We are committed to creating an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.
The additional benefits include:
* 34 days holiday (including public holidays), with options to buy or sell days annually.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.
Learn more about Telent:
Click here for the Telent Video!
We are passionate about fostering an environment of diversity and inclusion, where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our teams reflect the diverse experiences and backgrounds of the communities we serve.
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