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Stock & customer service coordinator

Slough
Customer service coordinator
Posted: 14h ago
Offer description

Job Purpose Support daily operations across the sales office and stores. You will manage stock and PPE, assist with sales enquiries, help implement a new stock system, and ensure smooth delivery and customer service processes. Key Responsibilities Sales & Customer Service * Process sales and product enquiries via phone, email, and website. * Support customer satisfaction and loyalty. Stores & Stock Management * Manage and organise stock systems, including PPE. * Support goods-in processes and stock checks. * Assist in sourcing and allocating stock for projects before re-ordering. Systems & Data Entry * Help implement and maintain the new inventory system. * Update MJM and client databases. * Use customer portals for data input and print labels. Quality & Compliance * Maintain high standards in safety, compliance, and quality. * Continuously support improvements in processes and organisation. General Admin * Receive and file deliveries and paperwork. * Carry out additional duties as needed within your skill set. Key Skills & Experience * Excellent communication and customer service skills. * Organised, detail-oriented, and proactive. * Strong team player with a focus on quality and safety. * Confident in Microsoft Outlook, Word, and Excel. * Full UK driving licence required. Success Measures (KPIs) * Customer satisfaction * Stock accuracy * Accurate documentation and filing What We Value * Enthusiasm, drive, and a can-do attitude * Flexibility and adaptability * Teamwork and professionalism * Strong communication and self-motivation Note: Responsibilities may change based on business needs

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