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Type: Permanent
Location: Nuneaton, Warwickshire (4 days a week in the office with 1 day remote)
Hours: 37.5 hrs/week
Salary: Industry competitive + company benefits
Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
The Purpose Of The Role
* Respond to customer inquiries via phone, email, letters, webchat, video call, and social media.
* Stay updated on product knowledge and latest trends such as superfoods, supplements, and diets.
* Provide personalized, evidence-based nutrition advice and product recommendations, along with lifestyle and wellbeing guidance.
* Support and promote the sales of supplements, food, and beauty products.
* Collaborate with PR to create articles on nutrition, health, and wellness topics.
* Assist colleagues, including store staff, with product advice and knowledge.
* Deliver exceptional customer experience.
* Share insights on nutrition trends and queries with internal stakeholders.
* Adapt to the business needs flexibly.
* Maintain up-to-date knowledge of customer service procedures.
* Achieve KPI targets.
Key Requirements
* Qualified Nutritionist
* Registered member of the Association for Nutrition (AfN)
* Passion for nutrition, health, wellbeing, and our products
* Experience in delivering high-quality customer service
* Team player
* Ability to multitask
* Friendly, empathetic, professional, and timely in customer interactions
Our Benefits
* 25% H&B Employee Discount
* Pension contribution
* Exclusive retail discounts and savings
* And more!
We are committed to diversity and inclusion, celebrating all colleagues' unique backgrounds and cultures. We embrace our EPIC values: Expertise, Pioneering, Inclusive, Caring.
Holland & Barrett does not accept unsolicited resumes from recruiters. Please do not send resumes to our job email or employees. We are not responsible for fees related to unsolicited submissions.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Healthcare Provider
* Industries: Wellness and Fitness Services
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