About the Role
Fressingfield Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a bank contract. There are no fixed hours/shifts for this role over the week and we require someone on an ad hoc basis to help cover holidays and sickness, if needed.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
* Greeting and directing all patients.
* Making appointments.
* Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
* Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
* Advising patients of practice procedures.
* Registering new patients.
* Accurately maintaining patient database and records, photocopying, filing and scanning.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Previous medical or healthcare receptionist experience is desirable.
Full training for this role will be given, and we welcome applications from someone flexible who may be able to help at short notice.
We are such an important and valued part of our community with an excellent reputation for patient care and accessibility. In this incredibly rewarding role, you will be working within a strong, friendly, and hardworking team where we pride ourselves in helping our patients and making our workplace as supportive as we can.
About Us
Fressingfield Medical Centre are a dispensing practice operating over two sites, and have an excellent relationship with our patient population of around 6,500, dispensing for approximately 95% of them.
Our practice comprises a strong and diverse team of 3 GP partners, nurse practitioners, practice paramedics, practice pharmacist, a pharmacy technician, dispensers, an experienced nursing team and an efficient and experienced team of care co-coordinators, administrators and secretaries.
We consistently achieve highly in QOF in comparison to the national average at year end and were rated "Good" by CQC. Our patients regularly report positive responses via the Friends and Family test and review us to be a good, well-organised and efficient practice.
We utilise SystmOne and Ardens to support our practice and patients.
We offer a very competitive salary including access to the NHS pension scheme.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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