ABOUT US The Great Friendship Project is an award-winning organisation tackling loneliness through research-informed community programmes, campaigns, and partnerships. We design and deliver social interventions that help people build real-world friendships, strengthen social confidence, and rise out of loneliness. Over the past four years, we have delivered hundreds of community activities, partnered with major brands and public institutions, contributed to national research and policy conversations, and built a highly engaged community of tens of thousands of young adults. We are now entering a critical next phase of growth, strengthening our foundations in preparation for wider national expansion. THE ROLE This new Operations & Programmes Coordinator role will act as the central operational lead for day-to-day delivery. Youll take ownership of systems, operations, volunteer coordination, and delivery logistics, while working closely with the Founder across areas such as community activity, growth planning, partnerships, and fundraising. As a growing organisation, this is a broad, hands-on role with scope to help shape systems, processes, and ways of working as we grow. OPERATIONS Planning & Scheduling - Develop and maintain operational plans, timelines, systems, and delivery schedules to support effective coordination across the organisation Process Development - Establish and maintain clear processes for tracking tasks, deadlines, risks, outputs, and learning Documentation - Develop and maintain scalable documentation, playbooks, and operational processes to strengthen organisational readiness for growth Systems Management - Build, refine, and maintain digital tools, databases, and shared filing systems to improve coordination, visibility, and efficiency Financial Administration - Support basic financial processes, including processing invoices, tracking expenses, and supporting grant-related financial reporting PROGRAMME DELIVERY Delivery Oversight - Support the delivery of community programmes, campaigns, and pilots, ensuring quality, safeguarding, and consistency Programme Logistics - Coordinate venues, volunteers, partners, and programme materials to ensure smooth delivery Participant Communications - Lead day-to-day communications with participants and community members, acting as a clear and reliable point of contact Community Development - Develop and refine induction, member contact, and retention processes to support a welcoming and inclusive community Impact Tracking - Support evaluation, feedback collection, and continuous improvement across programmes VOLUNTEER MANAGEMENT Recruitment & Onboarding - Lead the recruitment and onboarding of volunteers and interns Volunteer Coordination - Coordinate volunteer rotas, availability, and deployment across programmes and act as the primary day-to-day point of contact for volunteers Training & Development - Support volunteer training, shadowing, and development plans FUNDRAISING & GROWTH SUPPORT Business Development - Support the identification of new partners and assist with building and maintaining relationships, including day-to-day coordination Grant Writing - Assist with grant applications, funding research, and partnership follow-up Marketing & Growth - Support the development of marketing and growth plans, providing operational input and capacity planning Campaign & Event - Support the delivery of national campaigns, research dissemination, and stakeholder events through coordination of logistics, volunteers, and internal systems WHO YOU ARE Reliable & Adaptable - You are proactive and can prioritise effectively in a fast-moving environment Problem Solver - You have strong organisational skills and a sharp eye for detail Great Communicator - You are comfortable with public speaking and talking to everyone from community members to trustees and partners The Sherpa - You have experience coordinating or leading teams, projects, or delivery activity Tech-Savvy - You love using digital tools (Google Workspace, Notion, Slack, Canva) to make work easier and more visible Flexible - Youre happy to work evenings or weekends, when required (N.B. Time Off In Lieu will be provided) EXPERIENCE - ESSENTIAL Experience in an operations, coordination, programme delivery, or project support role with responsibility for outcomes Experience managing multiple priorities across people, systems, and deadlines in a small or fast-moving organisation Confidence taking ownership, exercising judgement, and working with limited supervision EXPERIENCE - DESIRABLE Experience in a charity, community, events, or volunteer-led environment Experience supporting partnerships, fundraising activity, or grant applications Experience working closely with senior leadership or a founder BENEFITS Beyond the opportunity to play a pivotal role in a growing social movement, we provide a supportive environment designed to help you thrive both personally and professionally. Meaningful work with real impact - Play a central role in tackling loneliness and helping people build lasting, real-world friendships Hybrid working - A flexible mix of office-based, community, and home-based working, with autonomy around how you structure your week 20 days annual leave bank holidays your birthday off - On top of this, youll also earn an extra day of annual leave every year you work with us, up-to 5 years Learning & development support - Opportunities to build skills across operations, programme delivery, fundraising, and leadership, with mentoring from the Founder and access to relevant training - where required Progression opportunities - As a growing organisation, this role is designed to grow alongside the organisation, with the potential to develop into a more senior role over time HOW TO APPLY Please submit your application and CV by completing the online form via the link provided. CLOSING DATE: Wednesday 21st January @ 12pm If you have any queries about the role or application process, you can contact us via email or use the enquiry form on our website.