Join to apply for the Front of House Supervisor role at RedCat Independent Pubs.
We are looking for an ambitious, respectful, and experienced supervisor who is not afraid to roll up their sleeves, lead by example, and deliver excellent results. As a front of house supervisor, you will be a role model, guiding and coaching your team to deliver incredible products and services with integrity and passion. You will share the courteous and hospitable values of your Senior Managers, which will cascade down through your team and to your customers.
Being accountable for and proud of your department, you will grow a caring team that works collaboratively with back of house and the rest of the team to deliver outstanding customer experiences, understanding how this contributes to RedCat’s profitability and growth.
You will plan your shifts impeccably, constantly monitoring cleanliness, health and safety, licensing compliance, and staffing levels, and seeking continual improvement in creative ways.
Key Responsibilities
* Team enabler - Encouraging and supporting a culture of learning, development, and talent retention by coaching team members, maintaining courtesy, and assisting with appraisals.
* Growth mindset - Being commercially aware of how to grow the business and increase profitability through effective marketing initiatives and valuing customer feedback. Managing controllable costs and staffing levels.
* Positive attitude - Providing surprises and moments of care to the team and customers, staying calm and considerate under pressure.
* Compliance management - Demonstrating due diligence in health and safety, food safety, allergen awareness, and risk assessments according to RedCat policies.
* Customer focus - Approachable, calm, and friendly, even during busy times.
* Product knowledge - Passionate about the offerings, from garnished drinks to Instagram-worthy table settings.
* Venue maintenance - Ensuring the venue remains welcoming, tidy, and safe, and communicating issues clearly to management.
* Stock and cash handling - Confident in using EPOS and other systems to manage stock, cash, and rotas, while maintaining security, minimizing wastage, and complying with licensing laws.
RedCat embodies hospitality as its personality. Join us if you want to be part of an exciting journey of revitalizing venues and delivering exceptional experiences.
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