Holistic Therapist Wellness Spa London
OTE: £36,000+ Reports to: Treatments Manager
Overall Job Purpose
We offer a holistic approach to wellbeing, rooted in nature and guided by a philosophy of mindful living. Our treatments combine nurturing touch, natural ingredients, and thoughtful rituals to restore balance and promote deep relaxation.
As a Spa Therapist, you will deliver exceptional face and body treatments in line with established treatment protocols, following comprehensive in-house training. You will also provide a range of holistic therapies, including hot stone massage, chakra balancing, and crystal healing, ensuring each treatment is tailored to individual needs while delivering a luxurious and results-driven experience.
This role requires a calm, intuitive, and highly professional individual who is passionate about wellness and dedicated to delivering a deeply personalised guest experience.
Main Responsibilities
Treatment Delivery & Technical Expertise
* Perform face and body treatments to the required brand and service standards following full training.
* Tailor treatments to individual guest needs while maintaining consistency and treatment integrity.
* Demonstrate a detailed understanding of anatomy and physiology.
* Deliver holistic therapies, including hot stone massage, chakra balancing, and crystal healing, to a high standard.
Guest Experience & Care
* Create a tranquil, welcoming, and restorative environment for every guest.
* Conduct thorough consultations and provide expert aftercare advice to support ongoing wellbeing.
* Build strong guest relationships, encouraging repeat visits and long‑term loyalty.
* Anticipate and respond to guest needs with professionalism, warmth, and empathy.
Professional Standards & Compliance
* Maintain the highest standards of hygiene, safety, and professionalism at all times.
* Uphold discretion and confidentiality in all guest interactions and records.
* Maintain accurate guest records and detailed treatment notes in line with company procedures.
* Prepare treatment rooms to impeccable standards before and after each appointment.
Product Knowledge & Retail Sales
* Develop a strong understanding of products, ingredients, and holistic wellness philosophies.
* Confidently recommend retail products to support individual wellbeing goals.
* Act as a brand ambassador, representing company values and wellness principles in all interactions.
* Support retail targets through knowledgeable and personalised product recommendations.
Team Contribution & Spa Operations
* Support spa events, wellness workshops, and promotional activities as required.
* Work collaboratively with the wider spa team to ensure smooth and efficient daily operations.
* Contribute positively to team culture and support colleagues where needed.
Core Skills & Competencies
Building Relationships
* Communicates clearly and effectively with colleagues and guests.
* Builds positive working relationships across all levels of the business.
* Maintains professional relationships with suppliers and external partners where appropriate.
* Uses initiative to inspire confidence and create positive guest experiences.
Social & Environmental Impact
* Supports initiatives that promote wellbeing, sustainability, and responsible business practices.
* Encourages conscious living and environmentally responsible choices through daily interactions.
* Contributes to social and environmental improvement initiatives where appropriate.
Planning & Organising
* Works efficiently and effectively to achieve results in a timely manner.
* Prioritises workload and adapts to changing business needs.
* Maintains high standards while managing multiple responsibilities.
Problem Solving
* Identifies issues promptly and takes practical steps to resolve them.
* Uses information and sound judgement to make informed decisions.
* Demonstrates initiative and resourcefulness in day-to-day operations.
Personal Growth
* Takes ownership of personal development and continuous learning.
* Demonstrates a willingness to learn new skills and techniques.
* Shares knowledge and expertise to support the development of colleagues.
* Welcomes and acts upon feedback constructively.
Person Specification
Qualifications
* Recognised Level 3 qualification in Beauty Therapy or equivalent.
* Minimum of 2 years' spa experience.
* NVQ/SVQ Level 3 or equivalent (e.g. ITEC, BTEC, CIDESCO).
* Facial qualification (e.g. VTCT Level 2 Award in Facial Massage and Skin Care, ITEC Level 3 in Facials, or equivalent).
* Lymphatic Drainage qualification or Level 3 qualification in Full Body Massage or Sports Massage (ITEC, VTCT, BTEC Level 3 or equivalent).
* Desirable: Nail Technician qualification.
* Desirable: Qualifications in waxing, eyebrow treatments, and lash lift treatments.
Experience, Skills & Knowledge
* Experience delivering holistic therapies, including hot stone massage.
* Knowledge of chakra balancing and crystal healing is desirable.
* Passion for holistic wellbeing and natural therapies.
* Strong understanding of guest care and luxury service standards.
* Excellent treatment delivery and consultation skills.
Personal Attributes
* Excellent communication skills with a confident command of the English language.
* Professional, calm, and immaculately presented.
* Strong interpersonal skills with a warm and empathetic manner.
* Flexible approach to working hours, including weekends and evenings.
* Maintains high personal and professional standards at all times.
* Passionate about delivering exceptional guest experiences.
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