IT Support Analyst - London
Are you a tech-savvy problem-solver with a passion for providing top-notch IT support? Our client, a prestigious organisation located just 10 minutes from Tower Hill train station, is on the lookout for an enthusiastic IT Support Analyst to join their dynamic team.
Salary: £30,000 per annum
Hours: 8-6 (this is a fully office-based role)
Main Responsibilities: As the IT Support Analyst, you will be at the forefront of IT assistance, providing 1st line support across the organisation. Your role will include:
Handling incoming helpdesk requests via telephone or email
prioritising, evaluating, resolving, and escalating issues as needed
Administering user accounts on Microsoft 365 and Dynamics axe 2012
Managing the rollout of new devices (desktops, laptops, mobiles)
Creating and maintaining support documentation for efficient issue resolution
Essential Requirements: To thrive in this role, you should bring:
Proficiency in Windows 11 & Windows Server operating systems
Experience with desktop/laptop hardware and network devices
Familiarity with Microsoft 365 Admin
Exceptional communication and interpersonal skills
Strong organisational and documentation abilities
A keen attention to detail and the ability to prioritise effectively
Desirable Requirements: While not mandatory, experience with Microsoft Dynamics axe 2012, Dynamics 365 Business Central, and VMware would be advantageous.
Why Join Us?
Be part of a vibrant team in a dynamic industry
Enjoy a supportive work environment focused on growth and collaboration
Benefit from generous perks and a commitment to employee well-being
Benefits:
Discount: 30% off wines from the company list
Pension: Auto-enrolment into Group Personal Pension Plan after 3 months service (5% employee contribution, 4% employer contribution; increased to 10% after 6 months)
Private Medical Insurance: 50% premium coverage for the first 3 years, 100% after 3 years continuous service
Season Ticket Loan: Interest-free, available after successful completion of trial period
Training: WSET training funded after successful completion of trial period, plus mandatory online compliance training
If you are a motivated individual who thrives in a fast-paced environment and loves helping others, we'd love to meet you! Apply now and take the next step in your IT career with an organisation that values your contributions.
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