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The Accommodation Manager is responsible for overseeing the daily administrative and operational functions of MCR and LIV. The role is responsible for ensuring operational efficiency, student satisfaction, financial prudence, regulatory compliance, and the development of outstanding accommodation and extracurricular services. It also ensures smooth coordination between administrative, and support services while maintaining high standards of efficiency and student satisfaction. This position will work closely with the leadership team to ensure that operational and strategic objectives are met, driving revenue and growth for the Academy.
Responsibilities
The duties and responsibilities of Accommodation Manager include:
1. Operational & Leadership Responsibilities
· Oversee and coordinate the day-to-day operational function across all school branches, ensuring consistency, efficiency and high-quality service delivery.
· Develop, implement, and monitor operational policies and procedures to enhance productivity and compliance.
· Collaborate with the leadership team to align operational strategies with business goals.
2. Student Satisfaction:
· Address student inquiries, feedback, and complaints professionally and efficiently.
· Supervise student support teams and ensure seamless integration with admissions and sales teams for group bookings.
· Develop and implement processes to improve student support services and engagement.
· Work alongside academic and student support teams to enhance student experiences and service delivery.
· Ensure student feedback is obtained to maintain the highest levels of student satisfaction.
· Actively assess and monitor the impact of Student Experience across the school, making constant improvements based on feedback and anticipated changes in the market.
· Record all student feedback (online and face-to-face) for their course, accommodation, during the last week of each calendar month. All feedback regarding improvements must be sent to all concerning parties. Liaise with Marketing and DoS to ensure data is appropriately evaluated and stored for Inspection purposes.
3. Accommodation Development & Management:
· Develop and manage the accommodation officers to ensure the growth of the homestay network and ensure high housing standards.
· Lead negotiations for new accommodation partnerships and ensure a high standard of student housing options.
· Lead the development of homestay and residential accommodation partnerships.
4. Compliance & Risk Management:
· Ensure adherence to local regulatory requirements, safety standards, and school policies.
· Mitigate operational risks through proactive planning and contingency strategies.
· Conduct regular audits and evaluations to maintain high standards across all branches.
· Implement health and safety policies, ensuring a secure environment for students and staff.
· Ensure compliance with local and international education regulations, including visa and safeguarding requirements.
· Maintain accreditation standards (e.g., British Council, English UK) and assist with inspections/audits.
· Identify and implement digital tools to enhance operational efficiency (e.g., student management systems).
· Continuously assess and improve processes to enhance productivity and service quality.
Additional Responsibilities:
As the role develops, take on additional responsibilities and duties as required by the leadership team. Contribute to ongoing business development initiatives and strategic projects as needed.
Note: This job description is a guideline and is subject to change based on the needs of the organization.
Pay: £30,000.00-£35,000.00 per year
* Annual Leave that increases per year of service
* Canteen
* Company events
* Discounted or free food
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Education Administration Programs
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