Job Title: Whisky Bar
Assistant Manager
Responsible to: Resort Bar Duty Manager
Responsible for Hosting
bar and drinks service to guests
Hours: 45 over 5 days
Scope and
general purpose
To manage the smooth, efficient and
faultless guest beverage experience at The Torridon. Ensure the team with you on duty are working
in a positive, productive, friendly, and fun environment. Exceed
the expectations of our guests to +1 service, inspire and create unique
memorable experiences of escape and adventure, so everyone feels special.
Main
responsibilities:
Guest
* Host and coordinate
the bar experience at the Whisky and Beinn Bar for all guests.
* Provide in-depth
knowledge of all drinks including non-alcoholic, wine, champagne,
cocktails, whisky and all other beverages to assist guests in their
choice.
* Create and
advertise seasonal and signature drinks for all guests.
* Quality control of
storage of all drinks.
* Organise a varied
and practical drinks list, promoting sustainable and local producers.
* Deliver on the
expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of
all guests, Provide a sense of luxury in drinks service.
* Maintain an
extensive knowledge of whiskies, provenance and tasting notes, and share
this expertise with guests to enhance their experience.
* Ensure any guest
complaints or frustrations during service are communicated on.
Productivity
* Cash up all the
takings, and receipts, record and ensure all drinks are accounted for to
guests’ rooms or charged correctly.
* Support In managing
stock levels, ordering supplies and overseeing Inventory control.
* Ensure the bar's
ambience, cleanliness and presentation consistently reflect the Forbes
standards.
* Organise stock and
re-stock and replenish bar supplies to ensure efficiency, quality and
quantity.
* Coordinate the
cleaning of stations, equipment and fridges to Torridon standard.
* Ability to work
effectively under pressure and adapt to changing demands helping Front of
House assisting with the service of food as required to support the Bo
& Muc and 1887 Restaurant teams.
Health & Safety
* Manage the safe
service of alcohol and compliance with licensing laws.
* Lock up the bars at
the end of service so the building is secure and safe.
* Supervise all
Health & Safety for the department to ensure safe environment for
yourself, suppliers, team and guests.
Team Performance
* Liaise with the F
& B and Bar Manager in supporting professional drinks service and
knowledge, sharing best practice and information on products, guests, team
as necessary.
* Manage, train and
motivate team members to uphold the bar's standards and ethos.
* Communicate
effectively with the food service team, front of house and other
departments.
* Help curate whisky
menus, recommend pairings and organise tasting events or masterclasses.
Sustainability
* Supervise the waste, energy consumption,
recycling for bar areas to the sustainability standards of The Torridon.
* Liaise with our Head Gardener to promote
the use of kitchen garden products in both bars for our guests.
* Contribute to the department with Ideas
to Improve effective sustainability.