Job Description
Full-Time Sales & Lettings Client Support – Office Administrator
Location: Whitley Bay
Type: Full-Time, Permanent
Are you a proactive, organised professional with a passion for exceptional customer service? Our client, a dynamic and thriving estate agency in the scenic coastal town of Whitley Bay, is seeking a dedicated Sales & Lettings Client Support / Office Administrator to join their growing team.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with people, and wants to be part of a supportive and ambitious team.
Key Responsibilities
Client Support:
* Provide outstanding support to clients in person, by phone, and via email.
* Maintain strong relationships with clients throughout the buying, selling, and letting process.
* Schedule property viewings and appointments efficiently with clients and agents.
Administrative Duties:
* Conduct AML checks and prepare property particulars.
* Update window and office marketing displays.
* Manage office correspondence, including emails, phone calls, and walk-ins.
* Maintain accurate client records, ensuring confidentiality and compliance with data protection regulations.
* Perform general administrative tasks such as filing, photocopying, and document preparation.
Office Coordination:
* Support daily office operations, including stock and supplies management.
* Coordinate meetings and assist in maintaining smooth internal communication.
* Collaborate with team members to ensure efficient workflow.
Requirements
* Proven experience in office administration or customer support roles.
* Excellent organisational skills and strong attention to detail.
* Outstanding written and verbal communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Ability to multitask and prioritise effectively in a fast-paced environment.
* Knowledge of estate agency operations is advantageous.
* Flexibility to cover holidays or sickness if required.
What We Offer
* Competitive salary, reflective of experience.
* Professional development and growth opportunities within the company.
* A friendly, supportive, and dynamic work environment in a beautiful coastal town.
* Occasional weekend work may be required.