Customer Services Assistant (Maternity Cover 12 Months) Antrim Full-Time | 37.5 hours per week £26,000 Bonus Are you a customer-focused professional with strong organisational skills and a passion for delivering excellent service? Were working with a forward-thinking organisation to recruit a Customer Services Assistant on a 12-month maternity cover contract. This is an exciting opportunity to join a purpose-driven organisation that plays a vital role in supporting communities and essential services, while also contributing to a more sustainable energy future. The Opportunity Reporting to a senior team lead, you will play a key role in supporting the customer services function, ensuring a high standard of service delivery across both administrative and customer-facing activities. Youll work closely with internal teams and external stakeholders, helping to manage customer queries, support operational processes and ensure tasks are completed accurately and on time. Key Responsibilities Provide administrative support across the customer services function Respond to customer queries via phone and email, delivering a high standard of service Ensure accuracy, compliance and data integrity in all tasks Monitor and manage requests from external partners and suppliers Identify process improvements and highlight any anomalies or delays Collaborate with internal departments to ensure efficient service delivery Support reporting and tracking of operational activities About You Youll be a professional, proactive individual who thrives in a fast-paced environment and is committed to delivering excellent customer experiences. Essential: Minimum of 5 GCSEs (or equivalent), including Maths and English Strong written and verbal communication skills Excellent organisational and time management abilities Ability to manage workload effectively and meet deadlines Comfortable working collaboratively across teams Why Apply? Retention bonus Array of additional benefits On-site parking and close to public transport links Opportunity to work in a values-driven, people-focused organisation Supportive and collaborative team environment Potential opportunity for a permanent role, subject to business needs Additional Information This is a fixed-term contract for 12 months (maternity cover) A reserve list may be created for future similar opportunities There may be the possibility of a permanent position arising during the contract Apply Now If youre looking to build your career in a dynamic and meaningful environment, submit your CV and a member of the team will be in touch with more details.