40 hours per week 5 days per week (08:30-17:00) Competitive Salary Sodexo rewards and benefits Job introduction We are seeking an experienced Operations Manager to lead the delivery of Facilities Management (FM) services across a complex, high profile government estate in Northern Ireland. This is a critical leadership role responsible for ensuring safe, compliant, and efficient operations across multiple sites, including operational policing environments. You will oversee Planned Preventative Maintenance (PPM), reactive maintenance, statutory compliance, and contractor performance, ensuring services are delivered to the highest standards in line with NEC4 contract requirements. Working closely with the Senior Assets & Facilities Manager and wider contract leadership team, you will play a key role in driving operational excellence, compliance, and continuous improvement. Key responsibilities Lead day to day FM operations across multiple sites Ensure planned (PPM), reactive and statutory maintenance is delivered effectively Manage and coordinate operational teams, contractors and supply chain partners Maintain safe, compliant working practices in line with legislation and contract requirements Oversee delivery of the 10 year PPM programme and drive a proactive maintenance approach Ensure all compliance activities (fire, gas, electrical, water, etc.) are completed and recorded correctly Manage reactive and out of hours maintenance to ensure service continuity Monitor performance against KPIs and SLAs, taking action to improve where needed Maintain accurate asset, maintenance and compliance records (via CAFM systems) Produce clear operational reports for senior management and the Client Lead and support teams, ensuring appropriate resources and performance standards Build strong relationships with Clients, site users and internal stakeholders Identify and manage risks, responding effectively to incidents and service disruptions Drive continuous improvement across FM operations About You Qualifications Degree (Level 5/6) in Facilities Management, Engineering, Building Services, or similar Professional membership (e.g. IWFM, CIOB, RICS, CIBSE) desirable Strong understanding of NI statutory compliance requirements Knowledge of ISO standards (9001, 14001, 45001, 50001) Experience Proven experience managing FM operations in a complex, multi-site environment Strong background in PPM, reactive maintenance, and statutory compliance Experience managing contractors and supply chains Knowledge of SFG20, CIBSE TM31, and industry standards Experience within public sector or high security environments (desirable) NEC3/NEC4 contract experience (desirable) Skills & Competencies Strong operational leadership and decision making Excellent technical FM knowledge Effective communication and stakeholder management Data driven and performance focused approach Problem solving and incident management capability Collaborative and team oriented mindset What you'll deliver Safe, compliant and efficient FM operations across all sites High performing maintenance services aligned to contractual requirements Robust asset and compliance data supporting decision making Achievement of KPIs, SLAs and operational targets Strong client relationships and service excellence What we offer Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Ready to be part ofsomething greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications