Job Purpose:
The Performance & Insights Coordinator will play a key role in supporting the Data & Insights team to monitor, measure, and improve contract performance. This role will focus on ensuring adherence to contractual Key Performance Indicators (KPIs) and supporting the development of accurate, timely reporting.
The postholder will work closely with the Data Analyst and wider team to identify trends, highlight risks, and contribute to rectification plans that drive service excellence and continuous improvement.
About the role
What you will do:
1. Support the monitoring of contract performance against agreed KPIs and service levels.
2. Produce accurate, clear, and well-structured performance reports for internal and external stakeholders.
3. Assist in identifying trends and potential areas of underperformance, escalating risks appropriately.
4. Contribute to the preparation of rectification and improvement plans to maintain service standards.
5. Maintain accurate records and ensure data integrity across systems.
6. Provide strong administrative support to the Data & Insights team, ensuring processes are well-organised and efficient.
7. Support digitisation initiatives, process improvements, and the adoption of new technologies.
8. Collaborate with the wider team to promote a culture of service excellence, data-driven decision-making, and continuous improvement.
9. Communicate effectively with colleagues, stakeholders, and clients both verbally and in writing.
Who you will be:
10. Previous experience in an administrative, reporting, or performance-monitoring role.
11. Experience in facilities management desirable but not essential.
12. Proficiency with Microsoft Office 365 (particularly Excel, Word, PowerPoint).
13. Proficiency with Microsoft Power BI desirable but not essential.
14. Strong numerical and critical analysis skills.
15. Logical thinker with strong analytical and problem solving skills.
16. Highly organised, with excellent attention to detail.
EMCOR UK benefits
17. Industry leading maternity & paternity policies
18. Refer a friend scheme – worth £500 per referral
19. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
20. Extensive learning & development opportunities, including opportunities for progression
21. Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
22. Bike To Work Scheme
23. Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
24. Dental scheme
25. Access to health assessments
26. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries