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Job Title: 1st & 2nd Line ICT Support (Hybrid)
Location: Warrington, Cheshire
Salary: £30,000 £32,000 (DOE)
Hrs : 08:00 - 17:00hrs (Mon-Fri)
Contract: 3 Month Contract (with potential of extending/permanent)
Company/Job Role
An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors.
This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent.
Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities
As the ICT Support Technician, you will be responsible for :-
Provide desktop and server support to all aspects of the business
Effectively and efficiently diagnose and resolve technical issues
Create and maintain a log of servers, desktops and laptops, reporting faults where necessary
Set up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain current
Take responsibility for the management of backups and tape rotation
Create purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintained
Take responsibility for the patching of network and phones
Ensure the recording and maintenance of licensing for all software purchased
Manage the maintenance of the exchange service mailbox including the archiving of mailboxes
Complete internal user moves including phones
Undertake small ICT projects as instructed by the Service Delivery Manager
Ensure a high level of customer service and support is provided to all internal and external customers
Escalate ICT issues to the Service Delivery Manager where necessary
Carry out such other duties which are consistent with the nature of the job role
As the successful ICT Support Technician, you will have the following skills :-
Demonstrable experience of ICT help desk support
Working knowledge of Microsoft Operating Systems from XP onwards
Sound knowledge of MS Exchange 2010 mailbox creation and maintenance
Working knowledge of Active Directory (AD)
A positive attitude with the ability to deliver excellent Client experience and satisfaction
Excellent verbal and written communication skills
Proficient planning and organisational skills with a methodical and logical approach
Strong attention to detail with a high level of accuracy
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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