About the role Are you a solutions-focused professional who thrives in a fast-paced environment? We're looking for a Route Planning Support Analyst to join our team at John Lewis & Partners. In this role, you will be a key part of the team responsible for the day-to-day operations of our route delivery scheduling system, helping to deliver a high-quality customer experience while balancing cost and service. This role presents a valuable opportunity to utilize your technical skills and critical thinking in enhancing our two-person delivery network. You will be a primary point of contact for route planning system issues, working alongside John Lewis IT support and third-party software suppliers to ensure our systems have the highest levels of availability. At a Glance Official Partnership Role Title: DBS Support Analyst, Customer Delivery Hub Position: Permanent Hours of Work: Full-time, 37.5 Hours a week. Working 5 days a week with occasional evening and weekend work required. Location: Origin Park CDH (London) Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home-based, upon your personal needs, whilst balancing the needs of the business. Hybrid-working can be discussed further at the interview stage. Salary: Up to £42,000 (Annual), depending on experience Key Responsibility -Manage the daily operational demands of the route scheduling function, ensuring all activities are completed on time and in full. -Analyse issues to provide insight and suggest resolutions, helping to mitigate risk and improve efficiency. -Adjust route planner parameters for maximum routing efficiency and resource utilisation. -Work with IT, product, and development teams to continuously improve and simplify systems and processes. -Create and maintain user guides and other necessary documentation for system enhancements. -Update essential databases that the route planning system depends on, such as UK postcode locations. Essential skills/experience you'll need - Effective interpersonal abilities. -You will be comfortable working with uncertainty and versatile in applying your knowledge and experience to different situations - The ability to understand complex systems/technical processes and explain them clearly to a variety of audiences -Effective organisational skills and the ability to manage and prioritise multiple strands of work, for yourself and others, at the same time -The ability to apply problem-solving skills and professional judgment to identify opportunities, develop solutions and make connections between ideas -Experienced in building effective Stakeholder relationships Desirable skills/experience you may have -Experience in a first-line IT customer support role. -Intermediate Excel skills. -Experience with Google Workspace (Gmail, Sheets, Docs, etc.). -Experience with technical development. -Route Planning or Logistics/Supply Chain experience using Ortec, Paragon or Descartes LI-HYBRID About The Partnership We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.