To lead, manage and coordinate all aspects of the practice, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long‑term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting Equality Diversity and Inclusion, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations. Surrey Heath Community Providers Ltd offers a 365‑day, 52‑week service delivery across some services, including a 7‑day‑a‑week service from 0800hrs to 2000hrs. You may be required to work evenings, weekends and bank holidays as part of your normal working hours, as per the needs of the business.
Core Responsibilities
* Oversee the day‑to‑day operations of the practice, ensuring staff achieve their primary responsibilities.
o Direct line management.
o Recruitment and retention of staff.
o Staff training and inductions.
* Maintain compliance with all relevant CQC guidelines, identifying issues and improving processes wherever possible.
* Ensure the practice remains compliant with NHS contractual obligations.
* Collaborate with the finance team to oversee the financial management of the practice, supporting strategic budgeting and income streams.
* Monitor contract performance, key deliverables and expiration dates to mitigate risk and avoid service disruptions.
* Identify opportunities to improve workflows and efficiency through better use of clinical systems (e.g., Rapid Health, EMIS, and X‑On).
* Finance:
o Maximise income at all times and discharge all financial responsibilities in a timely manner.
* Premises:
o Maintain the general upkeep of the surgery.
o Manage procurement of organisational equipment, supplies and services contracts.
* Information technology and systems:
o Ensure compliance with IT security, cyber security and data security, including GDPR, patient confidentiality and Caldicott Guardian compliance.
* Miscellaneous:
o Other duties decided upon by Federation Leadership from time to time.
About Upper Gordon Road Surgery
* Ten salaried GPs.
* Clinical pharmacists.
* Paramedics.
* An advanced nurse practitioner.
* A dedicated nursing team.
* Healthcare assistants.
Why Join Us?
* Influence the future of primary care services in Surrey Heath.
* Lead within a progressive federated model.
* Work in a supportive environment with robust clinical and management infrastructure.
* Make a real difference to a growing local community.
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