Overview
Supporter engagement officer. Contracted to our Peterborough office with the flexibility for hybrid working. Salary £25,500 - £27,500 depending on experience. Full time: 37.5 hours per week (Monday – Friday).
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
The supporter engagement officer will deliver exceptional, personalised telephone engagement with supporters, donors, event participants and prospects. You will lead on inbound and outbound fundraising and stewardship calls, strengthening supporter relationships, generating income, and ensuring every caller feels valued, informed and motivated to continue supporting our work.
With experience of working in a telephone fundraising or telephone-based customer service role, you will have an understanding of fundraising principles and donor stewardship practices.
A keen eye for detail is essential as the role will involve database management whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged, recorded on the database to enhance the supporter experience.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
Closing date: Wednesday 4 February 2026. We may extend the advert, but please apply as soon as possible.
Telephone interviews will be held week commencing 9 February 2026. Interviews will be held week commencing 16 February 2026 in our Peterborough office.
No agencies please
Department: Customer Services / Supporter Care
Contract type: Permanent
Hours: Full time: 37.5 hours per week (Monday to Friday)
Salary: £25,500 - £27,500 depending on experience
Responsibilities
* Deliver exceptional, personalised telephone engagement with supporters, donors, event participants and prospects.
* Lead on inbound and outbound fundraising and stewardship calls, strengthening supporter relationships, generating income, and ensuring every caller feels valued, informed and motivated to continue supporting our work.
* Support database management and ensure donors and their gifts are accurately acknowledged and recorded to enhance the supporter experience.
Qualifications
* Experience of working in a telephone fundraising or telephone-based customer service role.
* Understanding of fundraising principles and donor stewardship practices.
* A keen eye for detail.
Benefits
* LOCATION: Our main office is located in the city centre with good transport links and access to local roads.
* FLEXIBLE WORKING: Flexible working hours with start and finish times around core hours of 9.30 – 4.30.
* ANNUAL LEAVE: All full-time employees start with paid bank holidays plus 25 days annual leave, increasing with service to a maximum of 30 days. Pro rata for part-time. Option to sell up to one week of annual leave.
* PENSION: Charity contributes 6% to a group pension plan; employees contribute a minimum of 2%.
* PARENTAL LEAVE: Maternity, paternity, adoption and shared parental leave as per legislation.
* SICK PAY: Charity sickness benefit after three months, with increasing weeks of full/half pay over service years.
* DEATH IN SERVICE: Covers all employees after three months’ service, four times salary up to age 65 or state pension age.
* EMPLOYEE ASSISTANCE PROGRAMME: Confidential support, advice or counselling.
* BIKE LOAN SCHEME: Interest-free loan to purchase a bicycle.
* CYCLE2WORK SCHEME: Salary sacrifice option to purchase a bicycle.
* EYECARE: Eye tests and help towards glasses for computer work where required.
* LEARNING AND DEVELOPMENT: Webinars, training courses and knowledge sharing across the charity.
* PRIVATE MEDICAL INSURANCE: Optional cover including dependents at own expense.
* DISCOUNT PORTAL: Free access to discounted cards and vouchers.
* INTEREST FREE LOAN: Up to £1,000 repayable over 12 months via salary deduction.
Application & Closing
Closing date for applications: 4 February 2026.
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