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Experienced Workshop Controller, Reigate area
Our client is a busy dealership and they are looking to recruit an experienced Workshop Controller to join their busy site near Reigate.
Role – Workshop Controller
Salary – basic £35,000 to £38,000
Hours of work:
* 08.00 to 18.00 – Monday to Friday
* 06.00 to 12.00 – Saturday (1 in 3)
Location – RH1
MAIN PURPOSE OF THE JOB:
* To effectively coordinate the activities of the service operation.
* To directly liaise, negotiate and implement policy in conjunction with the manufacturer.
* To manage and lead the service department, supporting the business objectives of the dealership and aligning with the manufacturer’s policies.
* To deliver a service quality that meets or exceeds customer expectations.
* To ensure the department has the necessary equipment and facilities to maximize productivity and comply with relevant legislation.
* To actively participate in the manufacturer’s 24hr recovery and warranty policies to support customers within the manufacturer’s charter.
* To oversee the issuing of work, considering loading and customer commitments as coordinated with reception.
* To ensure workshop processes adhere to guidelines for retail, internal, and warranty procedures.
* To ensure all work is issued efficiently.
* To oversee the issuing and progress of sales department preparation work.
* To communicate work progress and potential issues in the workshop, taking preventative measures to maintain customer satisfaction.
* To have a comprehensive understanding of Health and Safety legislation.
REQUIREMENTS:
* Experience controlling workflow in the workshop.
* Ability to produce estimates confidently.
* Authority to approve retail work.
* Experience processing job cards for invoicing.
* Ability to sign off service sheets.
* Assist with technical issues in the workshop.
* Flexibility regarding working hours based on business needs.
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