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Experienced Workshop Controller, Reigate area
Our client is a busy dealership and they are looking to recruit an experienced Workshop Controller to join their busy site near Reigate.
Role – Workshop Controller
Salary – basic £35,000 to £38,000
Hours of work:
08.00 to 18.00 – Monday to Friday
06.00 to 12.00 – Saturday (1 in 3)
Location – RH1,
MAIN PURPOSE OF THE JOB:
* To effectively co-ordinate the activities of the service operation.
* To directly liaise, negotiate and implement policy in conjunction with the manufacturer.
* To manage and lead the service department, in a way which supports the business objectives of the dealership and compliments the manufacturer’s policies.
* To deliver a quality of service which meets or exceeds customers’ expectations.
* To ensure that the department has the equipment and facilities required to maximise productivity and conform to relevant legislation in order to maintain constant productivity levels and a legal environment.
* To ensure the department plays a full and active role in the manufacturer 24hr recovery and warranty policies in order to ensure customers are supported within the manufacturer’s charter.
* To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
* Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
* To ensure all work is issued in the most efficient manner
* To oversee issuing and progressing of Sales Department preparation work
* Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
* A comprehensive and thorough understanding of Health and Safety Legislation.
You must have experience with the following:
* Controlling workflow in the workshop
* Confident and able to produce estimates
* Obtain authority for retail work
* Process job cards so they can be sent for invoicing
* Sign off service sheets
* Assist with technical issues in the Workshop
* Flexibility with working hours (needs of the business).
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