Sales and Service Coordinator
Location: Southampton (Office:Based)
Hours: 35 hours per week (flexitime available)
Overview
An established and highly reputable organisation is seeking to appoint a Sales and Service Coordinator to join their team.
This is a key position within the business. A structured training period will be provided, offering the successful candidate the opportunity to gain valuable knowledge and ensure a smooth transition into the role.
The position sits at the intersection of sales, operations, and customer service, supporting the day:to:day running of the business and ensuring a high level of service delivery to clients.
Key Responsibilities
Sales Support
Preparation of quotations, proposals, and customer documentation Processing customer orders and maintaining accurate records Providing administrative support to the sales function
Customer Service
Acting as a key point of contact for existing customers Responding to enquiries, requests, and service:related queries Managing customer expectations and maintaining strong relationships
Order and Project Coordination
Managing orders from initial enquiry through to completion Monitoring progress and proactively addressing delays Keeping customers informed throughout the process
Operational Coordination
Scheduling and coordinating engineers Raising purchase orders and invoices Liaising with internal departments including sales, engineering, logistics, and finance
Day:to:Day Activities
Responding to customer emails and telephone enquiries Processing orders, purchase orders, and invoices Updating internal systems and spreadsheets Coordinating engineer schedules Supporting sales of equipment and spare parts
Candidate Requirements
Previous experience in a coordination, administrative, or customer:facing role Strong organisational skills with excellent attention to detail Confident communication skills, both written and verbal Proficiency in Microsoft Office (Excel and Word essential) Experience with Sage (desirable but not essential) Ability to manage multiple priorities and work effectively under pressure A proactive and team:oriented approach Knowledge or experience within the Marine industry (commercial or naval)
Working Environment and Benefits
Office:based role in Southampton 35:hour working week (excluding lunch breaks) Flexitime policy (option to compress hours and finish early on Fridays) 20 days annual leave plus bank holidays Supportive, team:oriented working environment with a strong focus on employee retention