Overview
Technical Support Coordinator
Do you enjoy working at the centre of technical service delivery?
Are you confident on the phone and email, highly organised, and comfortable coordinating multiple moving parts?
Our client is seeking a Technical Support Coordinator to support their field service and support operations. This is a technical services organisation working with customers, resellers, and engineers to deliver a responsive, high-quality service experience. You'll join a close-knit support team where communication, attention to detail, and ownership are key, supporting a business that relies on effective coordination between technical teams and customers.
Responsibilities
* Act as the primary point of contact for customers and resellers, managing cases via phone and email
* Own and coordinate engineer visits, scheduling work, confirming details, and ensuring job readiness
* Manage chargeable jobs end-to-end, including quotes, purchase orders, invoicing, and payment
* Review engineer reports and follow up with customers to ensure resolution and satisfaction
Requirements
* Experience in a customer service, support, or coordination role within a technical environment
* Excellent verbal and written communication skills
* Strong organisational skills with the ability to manage multiple priorities
* Confidence working with systems such as CRM, case management, or administrative platforms
Benefits
* Competitive salary
* Structured onboarding and training
* Collaborative and supportive working environment
* Opportunity to develop within a growing technical services organisation
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