Job Description
The Customer Service Delivery Specialist role is an exciting opportunity to support customer satisfaction and operational excellence within the Technology & Telecoms industry. Based in Portsmouth, this position focuses on delivering exceptional service while contributing to the smooth functioning of the customer service department.
Client Details
This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers.
Key Responsibilities
1. Manage customer queries and resolve issues in a timely and professional manner.
2. Coordinate with internal teams to ensure seamless service delivery.
3. Maintain accurate records of customer interactions and transactions.
4. Monitor service performance and identify areas for improvement.
5. Provide updates to customers on the progress of their requests or issues.
6. Assist in the implementation of new customer service processes.
7. Contribute to maintaining a high standard of customer satisfaction.
8. Adhere to company policies and regulatory requirements at all times.
Profile
A successful Customer Service Delivery Specialist should have:
* Previous experience in a customer service or related role.
* Strong communication and problem-solving skills.
* Ability to multitask and work effectively under pressure.
* Good organisational and time management abilities.
* Familiarity with customer relationship management systems is a plus.
* Enthusiasm for working in the Technology & Telecoms industry.
Job Offer
Competitive salary in the range of £22,500 to £27,500 per annum.
Permanent position with opportunities for career progression.
Supportive workplace culture focused on employee growth.
Comprehensive training and development programmes.
Convenient Portsmouth location with accessible transport links.
Generous holiday allowance and additional employee perks.
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