Overview
As Operations Manager at Cairn Group, you’ll lead from the front—driving service excellence, commercial performance, and a people-first culture across every part of the hotel. You’ll be responsible for maximising profitability through smart revenue generation and productivity planning, while creating unforgettable guest experiences that keep people coming back. This is a hands-on leadership role, blending operational oversight with strategic thinking. You’ll develop and support your team, uphold brand and service standards, and ensure a safe, welcoming environment that runs like clockwork. You’ll represent the hotel in the local community, acting as an ambassador for the brand while staying focused on service, sustainability, and success.
Responsibilities
* A Hospitality Hero - You bring passion and energy to the role, inspiring others to deliver excellence at every opportunity.
* A Service Superstar - You put the guest experience at the heart of your decision making, ensuring every detail counts.
* A Team Player - You foster a collaborative, motivated team culture where everyone works together to succeed.
* Cool Under Pressure - You lead with confidence, staying calm and solution-focused no matter the challenge.
* A Polished Professional - You set the standard in behaviour and communication across the hotel.
* Proactive & Organised - You manage time effectively, set priorities, and oversee day-to-day operations seamlessly.
* Commercially Aware - You understand revenue streams, cost controls, and use insight to drive success.
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career you’re proud of.
Company & Values
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our values—Respect, Integrity, Sustainability, and Excellence (RISE)—are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future for our business, our communities, and the planet. Every day, we work to deliver excellence and go the extra mile to create outstanding experiences for our guests.
Benefits
* Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay.
* Get Paid in Real-Time with Wagestream: Track your pay live, access funds when needed, and get expert financial tips—all in real time.
* Stay, Relax and Recharge: Enjoy discounted stays across our venues for you and your friends and family.
* Delicious Discounts: 50% off food and drinks across our hotels, bars and restaurants.
* Spa Discounts: Exclusive wellness offers at our spas and leisure clubs.
* Retail, Cinema & Fun Discounts: Savings on shopping, cinema trips, and fun days out.
* Rise with Us: Apprenticeships to leadership programs to help you grow your career.
* Superstar Awards: Monthly recognition for team members who showcase our values.
* Long-Service Awards: Milestone recognition with extra annual leave after one year of service.
* Recommend a Friend: Bonus when your referral joins the team.
* 24/7 Support: Confidential Employee Assistance Programme available anytime.
* Pension Scheme: Plan for your future with our pension plan.
* Year-Round Incentives: Fun incentives, challenges, and surprise perks throughout the year.
* Bereavement Leave: Time and support when you need to be with loved ones.
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