What you will be doing:
1. Deploy and configure hardware and software across server, network, storage and desktop environments.
2. Carry out integration, testing and validation of hardware and software deliverables, documenting outcomes accurately.
3. Administer, maintain and enhance the IT environment to ensure ongoing performance and supportability.
4. Provide second- and third-line support, including fault identification, triage, resolution and escalation in line with SLAs.
5. Deliver tasks in accordance with project plans, including timelines, locations, deliverables and project procedures.
What you will bring:
6. Strong infrastructure engineering experience, including hardware deployment, core services, endpoint installation, fault finding, diagnosis and resolution.
7. Proven ability to work independently with minimal supervision, while supporting the successful delivery of small to medium-sized IT projects.
8. Experience working in a customer support environment, with the ability to deliver to tight SLAs and maintain high service standards.
9. Strong documentation skills, including the production of end-user guidance and operational procedure documentation.
10. Knowledge of secure installation standards and compliance requirements for UK Government environments, including JSPs, SCIDA/CIDA and TEMPEST.
It would be great if you had:
11. Experience with File/Print Clusters an advantage, enterprise level thin client environments an advantage, messaging systems an advantage, working to tight SLA’s
12. Experience with controls around installing equipment in a secure datacenter.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Hemel Hempstead with UK wide travel
Security Clearance Level: holding DV clearance
Internal Recruiter: Josh
Salary: £55,000
Benefits: 25 days annual leave with the option to buy additional days, health cash plan, life assurance, pension