Mental Health Support Worker Crisis House
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness and Responsiveness, and want to help others build resilience and manage their wellbeing, we would love to hear from you.
Reference: 306
Responsible to: Crisis House Coordinator
Based: Crisis House Hemel Hempstead
Salary: £24,366 per annum, pro rata for part time (First salary review after successful probation completion)
Hours: Full time 37.5 hours (Part-time considered)
Working days: Shifts available covering 7-day rota, Early: 7am-3pm, Late: 2pm-10pm, Nights: 9pm-8am
Contract: Permanent
About The Service
Our Nightlight Crisis House offers a safe, homely, and welcoming space for anyone feeling distressed and experiencing a crisis. We provide support to adults across Hertfordshire 24/7 through our helpline, crisis cafes and 24/7 Crisis Centre, aiming to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
Objectives of Hertfordshire Mind Networks Nightlight Mental health Crisis House
* To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire.
* To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment.
* To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers.
* To remain a source of independent support for all Service Users.
* To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services.
About the Role You will be a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. You will take part in a rota which covers a 24/7 hour service, 365 days a year, drawing upon your own lived and/or professional experience (where applicable) to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision. You will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Networks values throughout the provision.
We Offer
* Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
* An additional day of leave each year for your birthday following completion of probation period.
* Ongoing training relevant to your role.
* An Employee Assistance Programme.
* Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for applications is 31st October 2025.
Interviews to be held week of 10th November 2025.
Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. No agencies please.
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