Service introduction analyst

🚀 Service Introduction Analyst


Help shape the future of technology at Cox Automotive Europe.


We're on the lookout for a Service Introduction Analyst to play a key role in how we roll out innovative tech and product services across the business. If you’re passionate about process, thrive on working across teams, and love the buzz of go-lives and smooth handovers, this could be the role for you.


👨 💻 What you'll be doing:


As part of our Service & Infrastructure team in the Product & Technology Group, you’ll act as the bridge between project delivery and operational support — making sure new services are fully ready to go live and built to last.


You’ll:


* Be the go-to contact for smooth service handovers from projects into live operations
* Work closely with Product, Technology and Project teams to ensure changes are delivered with minimal disruption
* Lead service readiness reviews and assess transition quality
* Coordinate risk management and readiness plans for go-live success
* Document support models, acceptance criteria, and service processes
* Help run go/no-go meetings and transition workshops
* Collaborate with suppliers and outsourced partners on governance and delivery


🛠 What you'll bring:


* ✅ Experience in IT Service Management, Service Readiness, Transition or Project co-ordination
* ✅ Excellent stakeholder and communication skills
* ✅ Confidence working in complex, cross-functional environments
* ✅ Strong organisational skills and ability to juggle priorities
* ✅ A proactive mindset — you’ll spot issues before they become problems
* ✅ ITIL Foundation certification (Desirable)


Bonus if you’ve got experience with large vendor landscapes or enjoy making structure from ambiguity.


🌍 Why join Cox Automotive Europe?


We’re a powerhouse of digital innovation in the automotive space — delivering smart, scalable tech solutions across the UK & Europe. You'll be part of a collaborative team, working on meaningful projects that power some of the biggest names in the industry.


💬 Ready to be the difference between ‘just launched’ and ‘launched right’?


Apply now and be a key player in delivering seamless, reliable services to our business.


STRICTLY NO AGENCIES PLEASE


We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.


We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.


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