Senior Business Development Manager We are seeking an experienced and driven Senior Business Development Manager to join a growing sales team. This role focuses on developing new business opportunities while managing and expanding an existing portfolio of customers. The successful candidate will be responsible for identifying growth opportunities, building long-term client relationships, and driving revenue through proactive sales activity. You will work closely with internal teams and lead an inside sales function to ensure high levels of customer satisfaction and commercial success. Key Responsibilities Identify and develop new business opportunities within target customer segments. Manage and grow a portfolio of existing customers, building strong long-term relationships. Conduct regular face-to-face meetings with clients to understand their needs and identify growth opportunities. Customer Relationship Management Act as the primary interface between clients and internal departments including operations, finance, IT and HR. Coordinate internal teams to ensure customer expectations and service levels are met. Develop and maintain clear customer processes and operational procedures. Sales Operations & Reporting Manage, track and update sales opportunities within the CRM system. Ensure agreed commercial rates are maintained and accurately recorded. Provide regular sales updates and performance reports to senior management. Team Leadership Lead and support the Inside Sales team, ensuring leads, quotes and customer requests are handled effectively. Monitor team performance against KPIs and support their development. Skills & Experience Essential Skills Strong business development and sales skills Experience Required Minimum 5 years' direct sales experience Experience managing or supporting a sales team Proven ability to identify and secure new business opportunities Experience managing customer portfolios and long-term client relationships Commercial awareness and negotiation skills Qualifications Good standard of written and spoken English