Position: Memorial Consultant Location: Charnock Richard Crematorium. Job Type: 40 Hours per week, working 5 out of 7 days including 2 in 4 Saturdays. Flexibility required with start and finish time to meet the needs of the business. Salary: £27,000 per annum We have a vacancy for a Memorial Consultant to join our dedicated team at Craigton Crematorium supporting families with their memorial needs. As a Memorial Consultant, you will play an important role in guiding families through their options with care and professionalism, ensuring each enquiry is handled with the utmost respect and attention to detail. This is a meaningful opportunity for someone who can demonstrate empathy, resilience, and a commitment to exceptional service. The role involves working to service level agreements (SLAs) and performance targets, with the potential to earn bonuses in addition to a competitive base salary. Key Responsibilities: Meet with clients to discuss their memorial requirements, always ensuring that the client is well-advised, informed of all options, and accurately advised of costs. Coordinate and maintain good working relationships with external stakeholders and internal teams regarding memorial requests and queries. Accompany the client to visit the completed memorials on-site to ensure we have met every request of the client's needs. Witness and carry out interments based on the Client's request. Carry out administrative tasks relating to the processing of memorial agreements, ensuring compliance with cemetery/crematorium regulations. Communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders. Whilst the above duties will be a main part of your role, our teams work collaboratively, therefore, you will be upskilled in other duties across our Crematorium Teams. We are an agile team; meeting the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area when required based on operational needs. This role will suit someone who: Possesses exceptional communication and administrative skills, with strong attention to detail to ensure strict compliance with regulatory policies and procedures. Demonstrates emotional intelligence and takes pride in providing compassionate customer care in sensitive situations. Is reliable, well-presented, and consistently strives for high standards in their role. Enjoys being an active member of their community. Is passionate about customer service and dedicated to building strong relationships. What We Offer A fulfilling and meaningful role supporting families in your community Full training and personal development opportunities 30 - 33 days annual leave, inclusive of bank holidays Uniform and all necessary equipment provided Company pension and life assurance Access to an employee assistance programme for wellbeing support We wouldn't be able to provide this essential service without the dedication of our people. If you'd like to join a compassionate team committed to delivering the highest standards of care - we'd love to hear from you. What are the next steps? To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch! About Us At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us. With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support. We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes: Our Crematoria and Memorials Group, managing 45 crematoria nationwide. Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead. The recently acquired Farewill, a leading provider of online wills and probate services. Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond. FCA Statement Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.