Lead engineer - workplace technology & automation

Lead Engineer – Workplace Technology & Automation

London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We are seeking a Lead Engineer – Workplace Technology & Automation to act as an internal consultant across our function. This role will identify opportunities, shape solutions, and help teams implement practical improvements across workplace services, support processes, and platform operations. It is a hands‑on, non‑managerial position suited to someone with strong Microsoft‑centric expertise and a consultative, pragmatic approach.

Role and Responsibilities

• Lead technical architecture reviews, risk assessments, and design decisions.
• Create roadmaps, reference patterns, and reusable checklists to improve delivery quality.
• Drive automation and AI adoption to reduce manual effort and enhance consistency.
• Mature Copilot usage within the workplace environment, building custom agents and plugins for enterprise workflows.
• Design and implement automation using scripting, APIs, and infrastructure‑as‑code.
• Improve integration between Microsoft 365 and service platforms such as ServiceNow.
• Act as an internal consultant, shaping ideas into workable solutions using agile practices.
• Collaborate with vendors and partners to ensure delivery aligns with internal standards.

Must‑Have Skills

• Strong expertise across the Microsoft stack: Microsoft 365, Copilot, Intune, Entra ID.
• Proven experience designing or delivering automation solutions in enterprise environments.
• Hands‑on experience using AI to improve operational processes and support services.
• Proficiency in PowerShell, APIs, scripting, and infrastructure‑as‑code.
• Experience in agile delivery environments (user stories, backlog‑driven delivery).
• Ability to shape roadmaps and turn opportunities into practical, scalable plans.
• Strong stakeholder management and communication skills.
• Prior experience as a senior individual contributor, specialist, or internal consultant.

Good‑to‑Have Skills

• Experience with ServiceNow integrations with Microsoft 365 or workplace services.
• Background in improving service desk or support workflows through automation.
• Experience establishing standards or operating models for AI/automation services.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package a leading technology company offers, plus a degree of personal flexibility you might not expect. We also provide thoughtful perks such as flexible working hours and your birthday off.

We’ll invest in cutting‑edge technology that reflects our global ambition but maintain a nimble, small‑business feel that gives you freedom to play, experiment and learn.

We live diversity and inclusion every day with thriving networks such as dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive. We want everyone to have the opportunity to shine and perform at your best throughout your recruitment process. Please let us know how we can make the process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture where you can balance a successful career with commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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