Your new company A large public sector organisation is looking for an experienced IT Project Manager to lead a new CRM system improvement project on a 12 months FTC basis. This is a remote role with travel to Leeds on a weekly basis. Your new role As the CRM System Project Manager, you'll lead the mobilisation and delivery of this critical CRM platform transformation. Working closely with internal Developers, Business Analysts, and Team Leaders, you'll drive high-paced development, modernise the user experience, and embed a refreshed customer engagement model.You'll play a key role in shaping the platform's strategic direction-defining its purpose, aligning development with organisational priorities, and ensuring it meets the evolving needs of internal users. What you'll need to succeed Proven experience in project management, ideally within digital transformation and CRM projects Strong understanding of the software development lifecycle Experience working with internal customer groups and facilitating user engagement Excellent communication, stakeholder management, and problem-solving skills Ability to lead change, embed innovation, and manage competing priorities Familiarity with Office 365, SharePoint, and database/spreadsheet tools Desirable: Six Sigma, UX research, digital product coaching, or business analysis experience What you'll get in return A competitive salary negotiable on experience Flexible, home-based working with occasional weekly travel to Leeds The opportunity to lead a high-impact digital transformation project A collaborative, mission-driven culture focused on innovation and social impact What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Desired Skills and Experience CRM System Project Manager/CRM Project Manager Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk