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Portfolio is proud to exclusively represent our award-winning, multinational HR & Employment Law services client in their search for a People Manager to join their team. This unique HR advisory role is open to HR professionals at any level, offering invaluable experience advising on a wide range of HR processes, procedures, and Employment Law for over 30,000 clients across various sectors. There is also an opportunity to earn additional income on top of your basic salary and to follow a clear career progression pathway.
The People Manager will be responsible for providing reliable, commercially focused HR and Employment Law advice over the phone to clients, addressing all HR matters from general to complex queries. You will participate in an excellent training program and have the potential to gain a part post-graduate qualification.
If you hold an HR qualification, have some exposure to HR work or are studying CIPD independently, and are looking for an entry point into the field, this could be a great opportunity to expand your knowledge and skills. Join an award-winning organization recognized as one of the ‘Best Places to Work’.
The People Manager will also be responsible for:
1. Supporting clients with quality advice in a productive manner to provide efficient, solution-based guidance via email or call, depending on client preference. This will primarily involve call advice.
2. Handling a variety of calls from clients with HR issues or queries, including absence management, grievances, disciplinaries, etc.
3. Providing clients with supporting information/documentation to help implement the advice or solutions offered.
4. Using your HR and employment law expertise to develop clear, tailored responses for clients.
5. Reviewing client documentation and advising accordingly, considering their internal terms and conditions.
6. Ensuring all advice requests are addressed within the relevant service level agreements (SLAs).
To be considered for this role, you must have:
* Good employment law knowledge, gained through studies or practical experience.
* A CIPD qualification or equivalent workplace experience (desirable).
* Previous experience working in a KPI/target-driven environment, ideally in a shared service center (highly desirable).
* The ability to manage multiple tasks and prioritize effectively.
* Being an organized self-starter.
* The ability to work under pressure in a fast-paced, performance-driven environment.
* Excellent communication skills.
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