Customer Success Manager Dutch Speaking (SaaS / Sustainability / Supply Chain)
Location: London - Hybrid (Once a week in office)
Languages: Fluent Dutch & English
Type: Permanent Full-time
Are you passionate about driving customer success in a mission-led tech environment?
We re working with an innovative scale-up that s transforming how global supply chains ensure transparency, sustainability, and compliance through cutting-edge technology.
As a Dutch-speaking Customer Success Manager, you ll play a pivotal role in building long-term relationships with enterprise customers across Europe ensuring smooth onboarding, strong product adoption, and measurable business outcomes.
What You ll Do
* Act as the trusted partner for a portfolio of Dutch and European enterprise clients.
* Lead onboarding, training, and adoption journeys to ensure maximum value from the platform.
* Develop and execute success plans aligned to each client s goals and compliance needs.
* Work closely with Product, Operations, and Technical teams to deliver an exceptional customer experience.
* Monitor usage and engagement metrics, identifying opportunities for growth, renewal, and expansion.
* Translate customer feedback into actionable insights to help shape product improvements.
What We re Looking For
* Fluent in Dutch and English (written and verbal).
* Proven experience in Customer Success, Account Management, or Implementation within a SaaS or B2B tech environment.
* Strong client-facing and stakeholder management skills confident communicating with senior decision-makers.
* A proactive, consultative approach with the ability to guide customers through change and adoption.
* Interest or experience in sustainability, ESG, or supply chain traceability would be highly advantageous.
* Excellent organisational and communication skills, with an eye for process and detail.
Why You ll Love It
* Be part of a purpose-driven tech company solving real global challenges.
* Collaborate with an international team that values integrity, innovation, and impact.
* Competitive salary package with opportunities for growth and development.
* Work in a dynamic, fast-paced environment where your ideas truly make a difference.
Interested?
If you re a Dutch-speaking CSM ready to help organisations build trust and transparency across their supply chains, we d love to hear from you.