Annual wage Competitive This pay rate is above National Minimum Wage Working week Your hours of work are 8.30am to 5.00pm with a 1/2 hour unpaid lunch. Days to be confirmed. Total hours per week: 40.0 Expected duration 18 Months Possible start date 30 May 2024 Date posted 09 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000242863 Positions 1 available What you will do in your working day You will work in our busy office, providing admin support where needed in our commercial team Enter customer contact data onto the business document control system and administer cancellations and on hold data Deposit payment confirmation to contracts being processed through the building surveyors Obtain finance approval confirmation prior to contracts being processed to building surveyors Administer variations to customers finance applications as and when contract variations arise Assist with building control queries and gather the relevant information Assist with planning submissions and planning fee payment on required projects General admin duties including scanning and photocopying Support with SAP calculations and submit for designated projects Support with the process of structural calculation application requests for the relevant projects Liaise with builders to collate photo evidence and checklists for new build living spaces and ensure these are filed digitally To deal with trade personnel, both employed trade and sub-contractor trade queries and to develop excellent working relationships with external and internal stakeholders including customers and subcontractors To respond to email and telephone communication in a timely and efficient manner and to provide regular communication with customers to ensure they are provided with high quality service To be responsible for the escalation of complex customer service/installation queries to the Project Manager To obtain and evaluate all relevant information to handle product and service enquiries in accordance with the company guidelines To maintain and update any relevant spreadsheets of information To produce timely and accurate reports as requested To undertake general scanning and filing duties To be responsible for accepting contracts from Surveyors, including post survey briefings The training you will be getting Business Administrator Level 3 Apprenticeship Standard Functional skills if required What to expect at the end of your apprenticeship You will develop good business admin skills with the opportunity to gain full-time employment with a leading home improvement company Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience Qualifications GCSE or equivalent English (Grade 5) Desired GCSE or equivalent Maths (Grade 5) Desired