We're recruiting for 4 Head of Operations roles:
* Head of Create & Close A Company
* Head of Identity Verification (IDV) Operational Delivery
* Head of Integrity
* Head of Compliance
We're looking for visionary and accountable leaders who can set direction, inspire teams, and deliver results in a complex and evolving environment. You'll be expected to lead with confidence, clarity, and purpose — driving performance, enabling innovation, and fostering a culture of excellence.
We're looking for strategic, energetic, and inspirational leaders who can:
* Lead high-performing teams with confidence, clarity and purpose.
* Make sound decisions that deliver quality outcomes and public value.
* Drive operational performance and embed a culture of continuous improvement.
* Collaborate across boundaries to deliver joined-up, customer-focused services.
* Champion our values and foster an inclusive, high-performing culture.
This is a rare opportunity to play a central role in a national transformation — leading change, influencing strategy, and delivering services that matter.
Job description
As Head of Operations, main duties consist of but are not limited to:
* Provide visible and inspirational leadership —
setting clear expectations, empowering teams through change, and cultivating a high-performance culture aligned with our organisational values and strategic goals.
* Oversee operational delivery
– ensuring services are delivered efficiently, effectively, and in line with policy, legislation and customer expectations.
* Monitor performance and enable learning
– using data and insight to identify trends, address gaps, and drive continuous improvement across teams.
* Contribute to strategic planning
– working with senior leaders to shape operational strategy and align delivery with organisational and government priorities.
* Engage with stakeholders
– building strong relationships across internal and external partners, and acting as a key point of contact for escalations and feedback.
* Manage risk proactively
– identifying vulnerabilities and implementing strategies to mitigate operational risks.
Please note
: With 4 roles available, successful candidates will be matched to the role that best aligns with their skills and experience.
To be eligible for the Head of Compliance, Head of IDV Operational Delivery and Head of Integrity roles you must meet the security requirements for Security Clearance (SC) level vetting. To gain SC level vetting you will need to have been a UK resident for a minimum of 3 years out of the last 5 years. For more details, please refer to the 'Things you need to know' section below.
Please note -
Companies House cannot offer Visa sponsorship to candidates through this campaign.
Where will you be working?
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We use a hybrid working model to support a healthy work-life balance, with attendance at the office required weekly. Attendance patterns will be agreed with your manager. You may need to attend the office more often when business needs require.
Be part of the Operational Delivery Profession (ODP)
This role is part of the Operational Delivery Profession – the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, you'll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.
To learn more about the Operational Delivery Profession, visit ODP Civil Service Careers Page
Person specification
What we're looking for
We're seeking individuals who can:
* Demonstrate proven leadership
in managing large operational teams within complex, fast-paced environments. You'll be expected to lead with integrity, influence outcomes at senior levels, and drive strategic alignment across services.
* Inspire and motivate colleagues
through strong leadership and performance management, driving a culture of high achievement and continuous improvement.
* Champion inclusion and innovation
, creating a positive and engaged working environment that embraces new ideas and ways of working.
* Build capability across teams
, developing skills and talent to meet both current and future operational needs.
* Communicate with clarity and influence
, engaging effectively with a wide range of internal and external stakeholders to build strong, collaborative relationships.
* Promote customer-focused delivery
, ensuring services are designed and delivered with users at the heart of decision-making.
* Apply strategic thinking and analytical skills
, using data and insight to solve problems, inform decisions, and drive improvements.
* Demonstrate resilience and adaptability
, confidently managing competing priorities and leading through change with a calm and solutions-focused approach.
Essential: Leadership Expectations
As a Head of Operations, you will be a key member of our senior leadership team. We expect you to:
* Set strategic direction and translate vision into actionable plans.
* Lead with authenticity, empathy, and accountability.
* Inspire and develop others, building capability and resilience across teams.
* Champion innovation and continuous improvement.
* Influence across boundaries, working collaboratively with internal and external stakeholders.
Job Closes: 13th October 2025.