Job Description
Are you an ambitious IT professional with a passion for learning and progression? Join a global specialist manufacturer with a growing IT hub in Newcastle and take the next step in your career.
We’re looking for an IT Technician to provide first-line support, help drive proactive maintenance and contribute to exciting IT projects. You’ll be part of a collaborative team, supporting users across the business and developing your skills in a dynamic, supportive environment.
What you’ll do:
* Deliver first-line support via email, Teams, phone, and face-to-face
* Manage and prioritise support tickets, escalating where needed
* Monitor and maintain systems to prevent issues and enhance security
* Support IT projects, including testing and creating user documentation
What we’re looking for:
* Experience in first-line support, including Office 365 and desktop support
* Strong communication and customer service skills
* A proactive mindset and eagerness to learn
* Awareness of cyber security and Microsoft 365 tools
Why join us?
* Be part of a global business with a local tech hub
* Gain hands-on experience with modern systems and tools
* Grow your career with training and development opportunities