Head of Global Contractor Administration (Onboarding & Compliance)
Full Time Monday-Friday, Newcastle Global HQ (Hybrid - after training)
Who: Tenth Revolution Group... https://careers.tenthrevolution.com/
What: Head of Global Contractor Admin (Onboarding & Compliance)
Where: Global HQ Office in Newcastle (hybrid after training period)
When: ASAP Oct/Nov ideally (will consider later start with seniority)
Why: continuous growth within a successful business critical team
What you’ll do
This role is responsible for managing and delivering the contractor onboarding and compliance function globally. You’ll oversee the full contractor journey from offer acceptance to assignment start (and extensions), ensuring a smooth, efficient, and compliant process across all regions.
You’ll lead a global team to deliver operational excellence, provide a high-quality service to contractors and clients, and ensure that processes are executed consistently and accurately.
This role is Newcastle based with some Hybrid working.
Why Join Us?
Play a key role in shaping the future of contractor onboarding for a global leader in recruitment.
Lead a high-performing team and make a real impact on contractor experience worldwide.
Key Responsibilities
Leadership & Service Delivery
Manage and develop regional contractor administration teams, ensuring high-quality and timely onboarding service.
Act as a hands-on leader, supporting your team with escalations and problem-solving.
Promote a culture of accuracy, responsiveness, and contractor care.
Onboarding & Process Management
Oversee the end-to-end contractor onboarding process globally, ensuring timely delivery of contracts, checks, and compliance documentation.
Monitor daily workflows and SLAs to guarantee smooth contractor starts and renewals.
Ensure processes are followed consistently across regions, while adapting to local requirements.
Compliance & Risk Control
Make sure all contractor onboarding activities meet local legal, tax, and immigration requirements.
Work with compliance, legal, and client services teams to resolve issues quickly and mitigate risk.
Support audits and maintain accurate reporting and documentation.
Stakeholder & Contractor Support
Collaborate with recruitment, sales, billing and operational teams to align onboarding with client needs. Serve as the main escalation point for complex onboarding or compliance issues.
Maintain strong relationships with third-party providers (e.g., background checks, payroll vendors).
Continuous Improvement
Track KPIs such as onboarding turnaround times, accuracy, and contractor satisfaction.
Identify process bottlenecks and recommend practical improvements.
Support implementation of tools and automation to improve speed and accuracy.
Skills & Experience
Strong background in contractor onboarding, recruitment operations, or workforce administration.
Solid knowledge of compliance, employment law, and contractor management in multiple regions.
Experienced in leading operational teams across different geographies.
Excellent organisational and problem-solving skills, with a focus on delivery and execution.
Confident communicator, able to work with multiple internal teams and external vendors.
Hands-on approach, comfortable managing detail while overseeing a global function.
Any Lean 6 Sigma/process enhancement experience would be advantageous!
Why work for TRG?
* Performance based career plan to senior/leadership levels
* Performance based discretionary bonus*(*not guaranteed)
* Holiday: 25-30 D.O Service + 1 paid Birthday + Charity day
* 10 days of 'Work From Anywhere' after passing probation
* ‘Family Matters’ (Maternity/Paternity/loss/fertility support)
* Discounted travel (Corporate Pop Card: +1 years’ service)
* Perkbox & NE1 discounts at local area retail/hospitality
* End of year/Xmas Company Closure (25th Dec-1st Jan)
* EAP (Phone Counselling, Legal/Financial/HR/Health)
* 4pm ‘Wellbeing Weekend’ early finish for all staff
* 3pm 'Summer Fridays' early finish in July/August
* Monthly socials (complimentary drinks/food)
* Central Services awards/recognition bonus
* Salary sacrifice workplace pension
* Employee benefits platform
* Frequent team/TRG events
* Fantastic team culture
Salary: Discretionary D.O.E
TRG are an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates. All job applicants require full independent right to work in the UK as well as possessing fluent spoken/written English. For more information about a career within TRG Central Services, we recommend visiting: https://careers.frankgroup.com/why-recruitment/business-support
Contact: Sarah McKinnell to be considered confidentially: s.mckinnell@tenthrevolution.com
(Talent Acquisition Manager for UK, Nordics, CEE Sales & Central Services back office support)