About us….
We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
As we continue to grow from strength to strength, our team is growing, and we would love to consider your application
The role…
Due to a opportunity becoming available within our Surrey showroom, we are looking for a showroom manager who will manage running of our showroom, essentially, you will be the "go to person" for the team as well as some of our customers and will bring a wealth of knowledge and experience along with you to add to the showrooms current success.
As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.
Additional Responsibilities…
* Management of small sales team
* Welcoming customers to the showroom and building relationship with clients
* Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
* Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
* Ability to problem solve
* Management of the showroom diary and appointments online
* Updating the CRM system with relevant client information and daily activity
* Occasional travel to other showrooms/Head Office
Ideal candidate…
* Excellent customer service skills and outstanding time management and organisation skills are essential
* The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
* The ability to write clear, concise emails
* Commercially minded and a proven ability to demonstrate driving sales
* A background in design/interiors/creative industry
* Exceptional attention to detail
* Enthusiastic and hands on - this is a busy, fast-paced company
* A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
* Experience of using your own initiative and anticipating future needs
* Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
* High end retail experience desirable
What we offer
* A great place to work with a friendly and welcoming team
* Competitive salary package.
* Employee assistance program.
* Competitive holiday allowances with the option to buy holiday.
* Enhanced parental leave.
* Company pension.
* Healthcare cash plan provided by Simply Health.
* Employee and friends and family discount on Quorn Stone products.
* Employee wellbeing initiatives with Mental Health First Aiders available across the business.
* 2 volunteering days each year.
Working hours
You will work 5 days a week, with 2 days off on a rota basis to include some weekend days.
Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)
Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)
Sunday – 10:30 – 16:00 (inc 30 min unpaid lunchbreak)
Please note: A covering letter to support your application is required, CV's submitted without one will not be considered.
Salary
Up to £40,000 PA plus bonus.
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
Ability to commute/relocate:
* Redhill RH1: reliably commute or plan to relocate before starting work (required)
Experience:
* Retail Management: 1 year (required)
* People Management: 1 year (required)
Work Location: In person