Job Description
First Line Analyst L3
Join a leading independent technology and services provider as a FLA L3
Job Overview: An opportunity has arisen for a First Line Analyst to join a service desk team for one of our prestigious customers.
Rate£17.87/Hr through UMB£13.77/Hr through basic PAYE£15.63/Hr through Premium PAYE
Contract 3 Months contract
Location3 Golf Course Lane – Bristol
Security Required: SC Clearance
Key Responsibilities
1. The role will focus on providing a top-class service as a first point of contact for anyone with IT-related issues.
2. The primary duties will include receiving and accurately logging incidents, then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs.
3. Although this is a First Line Analyst role, there will be 2nd line aspects required.
Key Requirements
4. Based on the customer site in Stevenage, you will be working in a small team working out-of-hours shifts, which is a mix of days and nights.
5. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants.
6. Attitude and aptitude are as important as technical skills.
7. The team has a wide range of experience with ages; we welcome applications from people beginnin...