Overview
About Us: We are a dynamic and rapidly growing hospitality group operating a portfolio of 10 successful hotels across the UK. Our focus is on delivering exceptional guest experiences, supported by a strong commitment to service, innovation, and teamwork.
Role Overview: We are seeking a professional and highly organised Central Reservations Administrator to join our central support team. This role is vital in ensuring the smooth handling of guest reservations across our group of hotels, supporting our operational teams, and maintaining our reputation for outstanding hospitality.
Responsibilities
* Manage and process incoming reservations across all hotels in the group via phone, email, and online booking systems.
* Ensure accuracy and consistency of booking details within the central reservations system.
* Provide outstanding customer service to guests, travel agents, and corporate clients.
* Liaise with individual hotel teams to confirm availability, special requests, and booking amendments.
* Assist with reporting, data entry, and administrative support for the reservations department.
* Uphold company standards and contribute to maximising occupancy and revenue.
Skills & Experience Required
* Previous experience in reservations, front office, or hospitality administration (desirable but not essential).
* Strong communication skills, both verbal and written.
* Excellent organisational skills with attention to detail.
* Proficiency in Microsoft Office and familiarity with hotel PMS/booking systems (training provided if required).
* Ability to multitask and work effectively in a fast-paced environment.
* A proactive and customer-focused attitude.
What We Offer
* Competitive hourly rate.
* Flexible, part-time working hours (ideal for work-life balance).
* Opportunity to be part of a reputable and expanding hospitality group.
* Supportive and collaborative working environment.
* Staff benefits and discounts across our hotel portfolio.
How to Apply
If you are enthusiastic, reliable, and passionate about hospitality, we would love to hear from you. Please submit your CV along with a brief cover letter outlining your suitability for the role.
Job Type: Part-time
Pay: £13.50 per hour
Expected hours: 20 per week
Benefits
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person
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