Sleep.8 seeks a Sales Assistant and Keyholder to work between its Bluewater and Lakeside stores.
Overall Purpose of Role:
* To support the management team in leading the team and managing the store
* To provide a positive customer experience based on Sleep.8 Values.
* To develop new customer relationships and interact with existing customers to increase sales.
* To build strong partnerships with co-workers and store management.
About The Applicant:
Keyholder
* To provide leadership support and help run the store when managers are away.
* To provide an amazing shopping experience that will encourage customers to return.
* Displays product knowledge and customer experience skills.
* Understands store sales plan and company sales goals and helps drive sales by increasing key performance indicators.
* Covers the sales floor zone and ensures that assigned areas meet visual standards.
* Assists in the opening and closing of the store.
* Trains and coaches new sales associates as needed to help them quickly get acclimated to the team.
Sales
* Contribute to the attainment of sales goals.
* Convey the importance of the Sleep.8 customer experience.
* Enforce excellent customer service through quotations, customer approach and relationship development.
* Coordinate and seek assistance from the Store Manager or Assistant Store Manager in closing a sale or suggesting a special order.
* Promptly and efficiently process all basic sales transactions through the Moysklad system.
* Attempt name capture at every transaction.
Communication
* Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes, etc., and to encourage an exchange of information and ideas.
* Diffuse customer service concerns and defer escalated issues to store or assistant store manager.
Merchandising
* Participate in the merchandising of the store in order to acquire the skills necessary to work independently.
* Merchandise store as directed by Sleep.8 visual guidelines, accordingly with the Sleep.8 visual principles.
* Implement correct usage of signage.
* Ensure all stock is well-maintained and in good condition.
HR
* Follow policies and procedures as defined in the handbook and communicated by HR.
* Assist in the orientation and training of new associates
* Present a professional appearance in accordance with the established dress code.
Operations
* Ensure name capture is attempted at every transaction.
* Ensure price changes are made in a timely manner.
* Notify the manager of damages and partner with the manager for stock issues.
* Maintain proper housekeeping standards.
* Maintain a secure and hazard-free environment.
Customer Service
* Explain Sleep.8’s after sales service philosophy.
* Build and maintain clientele through updated and organized MOST folder.
* Promptly and efficiently process all basic sales transactions through Moysklad.
* Maintain an awareness of the competitive environment.
Loss Prevention
* Promptly report shoplifters and stay vigilant.
* Control shrinkage through loss prevention awareness.
* Participate in store inventory on seasonal or as needed basis.
Further Information:
* This is a full-time position requiring flexible availability to cover working rotas, Mon-Sun.
* Must be willing to work between the Bluewater & Thurrock stores
* Previous management/ keyholder experience is required for this position.