Want to join the most exciting team of 2026?...
We are seeking a Reception Team Leader to be part of the Rapport team, based at our client's flagship building in Canary Wharf. The Client is a global bank, and you will be part of a diverse team of 30+ team members.
We are in the midst of an exciting new chapter as we prepare to move into a stunning new building designed to elevate the workplace experience. The space features exceptional amenities, including cafés, a fully equipped gym, and a beautifully designed garden located at the heart of the building, along with much more.
This is one of the most sought-after teams of 2026, and we're looking for someone who is truly passionate about delivering outstanding guest experiences, has a sharp eye for detail, and can seamlessly anticipate the needs of both clients and guests.
The Reception Team Leader will form an integral part of the wider management team, working collaboratively to lead and support teams across the entire building. Together, you will ensure the seamless delivery of exceptional, five-star services for both guests and clients, while continuously striving to raise standards and achieve excellence every day.
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis with flexibility as per business needs)
What will you get?
Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, a daily food allowance and a subsidised Nuffield gym membership!
Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
Oversee the day-to-day operations of the reception, ensuring smooth and efficient service delivery.
Consistently monitor and uphold the highest standards of service, ensuring excellence and consistency at all times.
Lead the reception team by example, providing clear direction, motivation, and hands-on support.
Manage team rotas, proactively coordinating cover for both planned and unplanned absences.
Confidently address and resolve internal incidents, team challenges, or complaints in a timely and professional manner.
Support HR processes, including recruitment and onboarding, as required.
The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
Be creative, process-driven, and resourceful with a can-do attitude
Be tech savvy and adaptable to new systems and technology.
Lead with passion and optimism, taking on obstacles head-on and taking pleasure in inspiring the team to continuously provide exceptional service to all clients and visitors.
Have great attention to detail and strong communication skills (both written and verbal).
Have natural flair to deal with a variety of stakeholders, plus both internal and external VIPs.
Have the ability to spark immediate rapport with the building's visitors.
Own and resolve challenges.
Have the ability to anticipate client's and guest's needs.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
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