This role will support all the client's UK offices—London, Brighton, and Burgess Hill—with an initial focus on Brighton. You will work closely with multi‑discipline engineering, FM teams, and project management to support the delivery of a large‑scale technical excellence programme for a major banking client.
General Responsibilities
* Define, document, and implement operating models.
* Weekly technical operations.
* Monthly performance reviews.
* Quarterly asset management strategy sessions.
* Develop and own the Technical Performance Pack, building on existing reporting and dashboards, and working with the EMEA Engineering lead.
* Review existing client dashboards and make recommendations for improvement or consolidation.
* Understand the contract and associated KPIs, look to develop a technical KPI library.
Vendor & Supplier Review
* Conduct a full assessment of technical vendor performance, holding suppliers accountable and challenging poor performance where required.
* Develop and implement technical supplier scorecards for ongoing performance monitoring.
* Assess the account effectiveness of self‑delivery vs subcontracted models across technical services and look for ways to increase self‑delivery if it creates value.
FM & Technical Responsibilities
* Build and document standard operating procedures for the facility and utility systems relevant to the account (e.g., HVAC, boilers, BMS systems).
* Provide technical troubleshooting for the team where required, identify relevant stakeholders, and bring SMEs and contractors together to resolve issues.
* Identify and elevation issues, blockers, or schedule deviations to account leadership and/or the client as required.
Risk, Reporting, & Continuous Improvement
* Work with the Engineering Lead to review the existing risk register, strengthening controls, mitigations, and ownership structures.
* Identify operational and technical efficiencies across FM operations and project delivery.
* Produce clear and concise reporting for client, account, and EMEA technical excellence leadership teams.
Qualifications
We are seeking an experienced Programme Commissioning & Technical Excellence Director to lead multiple workstreams across a technical excellence improvement programme. The successful candidate will have a strong background in Facilities Management, programme delivery, asset management, and HVAC systems, with the ability to operate confidently across technical, operational, and client‑facing environments. Significant experience in Facilities Management, including technical operations, project handovers, and vendor management.
* Understanding of asset management principles, lifecycle, maintenance strategies, and condition assessments.
* Strong working knowledge of HVAC systems and other mechanical & electrical building services.
* Proven ability to work with multi‑discipline engineering, project management, and operational teams.
* Excellent communication, presentation, and stakeholder management skills, with the ability to influence across client and contractor teams.
* Ability to assess technical information, challenge constructively, and drive improvements.
* Strong analytical skills, with the ability to develop high‑quality reporting packs, dashboards, and performance packs.
Desirable
* Experience in banking or mission‑critical environments.
* Experience developing KPI frameworks, dashboards, and scorecards.
* Experience in commissioning, QA/QC processes, and technical auditing.
Benefits
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values of respect, integrity, service, and excellence, and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
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