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Reservations manager

Crawley
IBIS STYLES
Reservations manager
Posted: 22 August
Offer description

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We're Hiring: Reservations Manager - Airport Hotel ️

Are you a people person with a knack for organisation? We’re looking for a Reservations Manager to join our busy airport hotel team! You'll be the friendly face (and voice) behind our bookings - making sure guests have a smooth and welcoming experience from the moment they call or click.

What you'll do:

Manage room reservations and group bookings

Work closely with the front desk, sales, food & beverage and housekeeping teams

Keep systems up-to-date and running smoothly

Help guests with special requests and ensure top-notch service

What we're looking for:

Great communication skills and a customer-first mindset

Experience in hotel reservations or front office (preferred)

Comfortable with booking systems and juggling priorities

Accor systems experience will be a plus

Sound like your kind of role? Drop us your CV—we’d love to chat!

Job Description


We're Hiring: Reservations Manager - Airport Hotel ️

Are you a people person with a knack for organisation? We’re looking for a Reservations Manager to join our busy airport hotel team! You'll be the friendly face (and voice) behind our bookings - making sure guests have a smooth and welcoming experience from the moment they call or click.

What you'll do:

* Manage room reservations and group bookings

* Work closely with the front desk, sales, food & beverage and housekeeping teams

* Keep systems up-to-date and running smoothly

* Help guests with special requests and ensure top-notch service

What we're looking for:

* Great communication skills and a customer-first mindset

* Experience in hotel reservations or front office (preferred)

* Comfortable with booking systems and juggling priorities

* Accor systems experience will be a plus

* A positive, can-do attitude

Sound like your kind of role? Drop us your CV—we’d love to chat!


Qualifications


Hotel Reservations & Reception Experience Required



Additional Information


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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