About Us:
LaplandUK is a large-scale immersive festive event, created with Hollywood set designers and West End theatre creatives. Each year over 170,000 guests step into a 30-acre magical forest, including high-profile visitors such as Elton John and members of the Royal Family. The award-winning experience sells out within hours and takes families on a 4.5 hour theatrical journey through five themed, interactive worlds filled with festive storytelling and live performance.
Your Role
Retail Assistants are central to delivering a smooth and enjoyable shopping experience for our guests. You'll be part of the store team, supporting with customer service, sales, stock, and general upkeep of the shop floor.
What You'll Do
* Provide a warm welcome and assist guests with enquiries
* Share product knowledge and upsell where appropriate
* Operate POS systems, handling cash and card payments accurately
* Replenish stock, rotate items, and maintain appealing displays
* Support opening and closing routines
* Keep the store safe, clean, and well organised
* Work with colleagues and take part in daily briefings
What We're Looking For
* Strong communication and people skills
* Friendly, professional, and customer-focused
* Accuracy with transactions and attention to detail with stock
* Awareness of sales and upselling techniques
* Flexible with shifts and able to adapt quickly
* Calm under pressure and confident problem solver
* Comfortable using tech and handling cash
* Physically fit for standing, moving, and lifting during shifts
* Reliable, punctual, and well-presented
Location
Whitmoor Forest, Crown Estate, Swinley Road, Winkfield Row, near Ascot SL5 8BD
Key Dates
* Paid training – mandatory sessions will run on select dates between late October and early November 2025, depending on role
* Event dates – Thursday 26th of October to Wednesday 24 December 2025
What's in it for you
* £12.25 per hour, plus holiday pay (paid at the end of your contract)
* Free hot meal provided daily
* Complimentary hot and cold drinks (tea, coffee, soft drinks)
* 20% discount in LaplandUK retail shops (on selected dates)
* Shuttle bus from Ascot Train Station to the event site
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 6 weeks
Pay: £12.25 per hour
Work Location: In person