Job Title: Wellness Coordinator Salary: £25,646.40 per annum, pro-rata to £12823.20 Location: Garston Veterinary Group, all sites Job Type: Permanent, part-time Hours: 20 hours per week over 5 days Mon-Fri Role We have an exciting opportunity for a Wellness Coordinator to join the team and assist in the setting up and management of the Wellness Plans and initiatives across all sites, by actively promoting sales activities in conjunction with the Marketing Manager, Nurse Manager and Finance Manager. To assist the Marketing Manager in promoting sales initiatives relating to Wellness Plans. To assist the Finance Manager in delivering reports and associated paperwork as required, within agreed time schedules and as directed. Responsibilities also include, but not limited to: Set up new Wellness Plans, with welcome letters, and T & C’s. for new clients Operate a reminder system for clients Management of payment system Ensure instructions for all associates are clearly communicated Calculations of outstanding balances Bring any compliments / complaints regarding wellness plans from either associates or clients to the attention of the Client Care Manager or Nurse Manager and ensure that they are dealt with promptly and efficiently Ensure all relevant associates are fully trained in Wellness Plan procedures and kept informed of any developments in the programme Ensure all associated records are kept up to date and appropriately dealt with and filed correctly to comply with confidentiality and GDPR laws Liaise with all associates and clients to ensure pets receive correct products in a timely manner Liaise with the Practice Manager regarding promoting and developing the Wellness Plan and sales of it. To provide assistance to the Finance team as required, efficiently and according to instructions. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties, or the level of responsibility entailed. Provide additional administrative support to the Marketing, Finance Departments as necessary, during particularly demanding work periods. Benefits 5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Recruitment referral reward scheme E-car salary sacrifice scheme Employer contribution pension scheme Extensive free online non-clinical and clinical Linnaeus CPD program Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme About us Garston Veterinary Group has a well-established team of experienced veterinary surgeons and nurses dedicated to the treatment of domestic pets. We aim to provide the best quality of care across our entire range of services at our surgeries in both Somerset and Wiltshire in Frome, Melksham, Trowbridge, Westbury, and Warminster. We invest heavily in training, the latest equipment and modern facilities in order to offer the most up-to-date advice and treatment for our clients and their pets.