Role Overview
To be part of the clerical team in Radiology, making appointment bookings and dealing with patients mainly by telephone and sometimes in person. You will be expected to do general reception duties as required and ensure all patients receive the highest customer care and all staff and patients visiting the radiology department are dealt with professionally. The post holder will be based on the Epsom Hospital site in the Radiology Diagnostic Booking Centre; however, some flexibility is necessary to attend St Helier as and when management requires it. The role is full‑time Monday‑Friday.
Responsibilities
* Make appointment bookings for the radiology department
* Deal with patients mainly by telephone and sometimes in person
* Carry out general reception duties as required
* Ensure the highest customer care and professionalism among staff and patients visiting the radiology department
* Attend St Helier when required by management
Qualifications
* Excellent communication skills
* Knowledge of IT and keyboard skills
* Experience of appointment booking and reception duties desirable (full training will be given)
* Self‑motivated, hard working and keen to learn
* Ability to work collaboratively in a large team
Location and Flexibility
The position is based at the Epsom Hospital site in the Radiology Diagnostic Booking Centre, with occasional attendance at St Helier as required.
About Us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.
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