Tenancy Officer
Location: Brixton (local area)
Salary: £32,000 per annum
Working Hours: Monday to Friday, 8:00am – 5:00pm
Contract: Full-time
Sector: Local Authority / Housing Services
A large local authority is seeking a proactive and committed Tenancy Officer to join its Housing Management team, working across the Brixton area. This is a frontline role focused on supporting residents, sustaining tenancies, and ensuring safe, well-managed communities.
Key Responsibilities
1. Manage a patch of council tenancies, acting as the main point of contact for residents
2. Deliver a high-quality, customer-focused housing management service
3. Support tenants to sustain their tenancies, including early intervention in cases of rent arrears, anti-social behaviour, and breaches of tenancy
4. Investigate and manage reports of anti-social behaviour in line with legislation and council policies
5. Carry out estate inspections and tenancy visits to ensure properties and communal areas are well maintained
6. Work closely with internal teams and external partners to resolve housing-related issues
7. Ensure accurate record keeping and case management using housing management systems
Skills & Experience Required
8. Experience working in a housing management or tenancy-related role, ideally within a local authority or housing association
9. Strong knowledge of tenancy management, housing legislation, and best practice
10. Excellent communication and interpersonal skills, with the ability to engage effectively with residents
11. Ability to manage a varied caseload and work independently in the community
12. Strong problem-solving skills and a proactive approach to casework
13. Confident IT skills and experience using housing management systems
What’s on Offer
14. Salary of £32,000 per annum
15. Full-time hours: Monday to Friday, 8:00am – 5:00pm
16. Opportunity to work with a large, established local authority
17. A role making a real difference to local communities
18. Supportive team environment with opportunities for development
19. Competitive local authority benefits package